In the unlikely event of goods requiring to be returned please follow our returns procedure outlined below.

 

Damaged item(s)

In the event that you receive a damaged item, speak to Customer Services on 01274 218108 within 72 hours of receiving the order. A replacement item cannot be sent until the damaged item has been returned and inspected.

 

Suspected faulty item

• Email Technical Support technical@pcfxonline.com. Items, which are faulty, must be returned within the warranty period (12 months standard warranty for most products).
• If the item is diagnosed as faulty by our technicians, a replacement will be with you within 7 working days on condition that the item is in stock at our warehouse.

 

Item missing or incorrect item sent

• Should you receive goods that do not correspond with the description of the ordered goods then you should contact Customer Services on 01274 218108 within 2 days of receiving the order.

 

Signing for goods

• All items must be checked on delivery before signing for the item. If the item looks damaged, please refuse the delivery and contact our Customer Services department on 01274 218108. or email cs@pcfxonline.com

 

Unwanted Or Incompatible Item(s)

• If you purchased the goods online and are a consumer then you may cancel your purchase at any time within 7 days of receipt and we will give you a refund of the price paid (excluding carriage costs and/or other surcharges which are non-refundable) Please ensure that the goods are returned in an unused condition, complete, unopened and in good condition. In order to return the goods to us you must firstly obtain a Return Merchandise Authorisation number (RMA) from us.
• The return will be authorised once the RMA is issued and you should then return the goods. It is your responsibility to ensure that the items reach us in satisfactory condition. We recommend that that the goods should be sent by recorded or registered post or with a reputable courier. We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening.

 

When returning Items please ensure that you enclose:

• Your RMA number
• All packaging, CD’s, manuals and cables etc
• Details of why you are returning the item

PCFX cannot be held liable for any loss of data stored on any product sent for testing. Please ensure that data is backed up before returning the product to us. Please Note, if products purchased from PCFX are faulty due to accident, neglect or misuse you will not be able to return the item to us. This does not affect your statutory rights.

Returns Address

Returns Department
PCFX Computers Ltd
30 North Parade
Bradford BD1 3HZ